Help & support

Here to help

Quick answers to the things people ask most. Can’t find yours? Get in touch at the bottom of the page.

Getting started

How do I join a friend’s trip?

Tap the invite link they sent you. If you already have Voya it opens the trip; if not, you’ll be asked to install it first. You can also tap + on your trips page and choose Join with an invite link.

My invite link says it has expired

Personal invite links work once and last 7 days. Ask whoever invited you to send a new one from the trip’s Group tab, or to share the trip’s group link instead.

How do I add my bookings?

On the trip, tap Add from a booking email or screenshot. Paste the confirmation, add screenshots or PDFs, or forward the email to the trip’s own address shown there. Voya reads it and shows you what it found; nothing is saved until you check it.

Planning together

What’s the difference between an idea and a plan?

Ideas are things someone suggests: everyone taps I’m in on the ones they like. Plans are on a day in the itinerary. Plan our ideas fits the popular ideas into your free time, pencilled in so you can still move them.

What can Ask Voya do?

It never books or pays for anything. Each trip includes a few free place searches.

How are costs split?

Add a spend on the Money tab, say who paid and who it’s for: equally, by amounts, percentages or shares. Voya works out the simplest way to settle up. If you add your Monzo, PayPal or Revolut link in your profile, friends can pay you back in one tap.

On the trip

Does it work without signal?

Yes. Your trips are kept on your phone, and anything you add or change while offline waits there and is sent as soon as you’re back online.

I’m not getting notifications

Check notifications are on for Voya in your phone’s Settings, and in Voya under your profile. You’ll hear when someone books, adds or pays for something on your trips.

Your account

How do I delete my account?

In Voya, tap your initial at the top of the trips page, then Delete account. Your account, private plans, tickets and photos are deleted. Shared plans and spends stay for the rest of the group, and trips you organised pass to the next person who joined (or are deleted if nobody did). More in the privacy policy.

Still stuck?

In the app: open a trip, tap ••• and Send feedback. It tells us which screen you were on, which helps.

Or email dev@sullios.com. We usually reply within a couple of days.

Voya is made in London. Privacy